Effective date: 06/01/2025
Pura Vida Community Clinic (“we,” “us,” “our”) respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have. This policy applies to our website, forms, and communications.
Information we collect
- Contact information such as name, email address, phone number, and preferred contact method.
- Basic interaction information such as pages visited, device type, approximate location, and site usage data (cookies and similar technologies).
- Messages you send us such as questions, requests, and feedback.
How we use information
We use information to:
- Respond to inquiries and provide services you request.
- Operate, maintain, and improve our website and communications.
- Send administrative messages (examples: confirmations, reminders, notices).
- Send marketing and community updates about services, events, programs, volunteer opportunities, fundraising, and clinic announcements.
Marketing communications (email and SMS)
Email marketing: If you provide your email address, we may send you marketing emails and community updates. You can unsubscribe at any time using the unsubscribe link in any email, or by using our Email Marketing Opt Out page.
SMS marketing: If you provide your phone number and opt in, we may send text messages about clinic updates, programs, events, volunteer opportunities, fundraising, and other informational or marketing messages. Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP to any message, or by using our SMS Marketing Opt Out page. For help, reply HELP or contact us using the information below.
Consent: By submitting your phone number and selecting an opt in checkbox (where presented), you agree to receive text messages from us. Consent is not a condition of receiving services.
Cookies and analytics
We may use cookies and similar technologies to understand site traffic and improve user experience. You can control cookies through your browser settings.
How we share information
We do not sell your personal information. We may share information with service providers who help us operate our website and communications (examples: website hosting, email delivery, SMS delivery) only as needed to provide services to us. We may also share information if required by law or to protect rights, safety, and security.
Your choices
- Email: unsubscribe using the link in any email or our Email Marketing Opt Out page.
- SMS: reply STOP to opt out, or use our SMS Marketing Opt Out page.
- Cookies: adjust browser settings to manage cookies.
Data security
We use reasonable safeguards designed to protect information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Children
Our website is not directed to children under 13, and we do not knowingly collect personal information from children under 13.
Changes to this policy
We may update this Privacy Policy from time to time. We will post the updated version on this page with a new effective date.
Contact
Pura Vida Community Clinic
7601 Canby Ave #6B, Reseda, CA 91335
Email: info@puravidacc.org
Phone: 818-674-4414